vidaXL
CX Carrier Specialist
As part of the Customer Experience team, the CX Carrier Specialist is the key liaison between the Customer Service team and the Carrier Management department. You will ensure efficient and proactive communication between vidaXL’s Customer Service agents and our global carriers. Confidence, assertiveness, and excellent communication skills are critical for this role, as you will work with demanding stakeholders and negotiate with external partners. You will also take ownership of ongoing improvements to enhance delivery performance for our customers globally.
You will:
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End-to-end carrier onboarding & implementation
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Proactively communicate with stakeholders, providing timely updates on all carrier-related issues and resolutions
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Act as the primary contact for 1st and 2nd line Customer Service managers during carrier issues, offering confident pushback when necessary and defending the customer experience when dealing with carriers.
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Analyze logistics issues, identify trends, and escalate common problems. Collaborate with carriers to develop and implement solutions.
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Own the resolution of carrier-related incidents with minimal supervision, ensuring quick response times and communication transparency.
We offer:
- The chance to grow in a fast-growing company;
- Travel allowance of 0,23 cents per km;
- Non-contributory pension;
- 25 vacation days (on a full-time basis) with the possibility to buy 10 more;
- 8% holiday allowance;
- 20% discount on all vidaXL products.
You have:
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At least 2 years of experience in a customer-facing role, with a demonstrated ability to handle demanding stakeholders and manage complex issues under pressure.
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Assertiveness and confidence in your communication style, ensuring all stakeholders are regularly updated and problems are resolved swiftly.
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Experience with negotiation
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Experience in a logistics or supply chain environment is a strong advantage.
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Strong analytical skills and can resolve issues independently while maintaining a clear communication flow.
Why vidaXL
vidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we’ve expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day to provide our customers with the best possible experience. We believe in our people and love investing in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.
Join us to growXL!
Want to join us?
We are looking forward to receiving your online application. Please don’t hesitate to contact our recruiter Elena Paleva/e.paleva@vidaxl.com/ +31 (0)6 515 186 95 for more information.
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