Customer Service Administrator – MICHAEL KORS – Venlo

  • Venlo


Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

I FEEL really LUCKY to be SURROUNDED by SUCH a GREAT TEAM. I’m not only GRATEFUL that they’ve HELPED me ACHIEVE my GOALS, but also that I CAN GIVE them a PLACE WHERE THEY can ACHIEVE theirs.


We have an exciting opportunity for a Customer Service Administrator

What You’ll Do

You have a strong task focused attitude and an organized way of working. You are a very accurate person who is trained in data entry tasks and is not quickly bored by operational work.

Working with deadlines is no problem for you and you are committed to getting the job done on time. You are able to collect data, establish facts and draw valid conclusions.

The Customer Service Administrator is part of the Wholesale Operations Support team and reports into the Wholesale Operations Support Supervisor.

  • Communicate with Wholesale Operations Support Team, Account Executives/Agents and Accountancy and the customer;
  • Evaluate customer claims and communicate the results back to the customer;
  • Issue credit notes and other financial documents independently;
  • Enter return authorizations, communicate return requirements to the customer and organize return shipments with Logistics and in coordination with the Wholesale Operations Support Representative;
  • Enter, manage and release orders, reorders and swaps in coordination with the Wholesale Operations Support Representative;
  • Data entry and update of Customer Master data in coordination with the Wholesale Operations Support Representative;
  • Develop and maintain good partnership with customer’s contacts;
  • Act promptly to notify and solve issues;
  • Become confident with the company system database and IT tools;
  • Support Wholesale Operations Support Team, Account Executives/Agents and Accountancy with regular and accurate data to keep control of customers;
  • Improve knowledge of the IT systems to increase quality of reports on shipments, claims and orders;
  • What You Need to Have

  • College Degree;
  • Computer Literate with good skills in Excel and other IT systems;
  • Knowledge of the English Language (verbal and written); German, Spanish, Italian or French is a plus
  • Knowledge of the basic principles of Supply Chain, Sales and Finance of Fashion/Luxury organizations is a plus
  • MK Perks

    Our purpose is to make all employees and customers #FeelGreat with Michael Kors. When you join our business, we want you to feel like a valued member of the team from Day 1. To make your journey enriching with us, we offer

  • Cross-brand Discount
  • Exclusive Employee Sales
  • Paid Parental Leave
  • Generous Holiday Schedule and Vacation Days
  • Summer Fridays
  • Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
  • Hybrid working (3 days a week in the office)
  • Flexible working hours
  • Thrive Wellness Program
  • LifeWorks Employee Assistance Program
  • #FeelGreat program that include the following pillars: Connected Communities/Inspired Innovation/ Responsible Future/Meaningful Experiences
  • 25 days of holidays
  • 4 additional MK days
  • Discount for CZ health insurance
  • Free access to training platforms
  • Free fruit
  • Company events (Summer and Christmas party)
  • Referral bonus
  • Parental bonus
  • Fully paid paternity leave
  • At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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